Shipping & Return Policies
About Handmade Pottery
All work is made to order. Please allow 2-4 weeks for making and delivery, sometimes longer for large orders.
If you are adding to a collection, there is a chance that new work will differ slightly from older work. Each firing and each batch of colored slip and glaze is a little different, and therefore colors may not be identical. I cannot guarantee exact matches.
These variations are not flaws, but evidence that each piece is indeed handmade, and imbued with all my care and love of the materials I work with.
Return & Exchange Policy
If you open an un-damaged box to find broken pottery, please email within 1 week of receipt with a picture and I will replace your broken pieces as soon as possible with no additional charge. Replacing your work will take time; assume 2-4 weeks. If you'd rather not wait for a replacement piece, I'm happy to refund you the cost of the order.
If you don't like your piece, you may return the piece(s). I will refund the cost of the pottery but not shipping. This excludes custom or personalized orders. Work must arrive undamaged within 30 days of your initial shipment, and I will issue a refund through your original payment method at that time.
Email me about exchanges so we can work something out.
I do not offer any warranty. If your piece is damaged through use, I cannot offer any kind of refund.
I ship USPS. Your shipping charge reflects the actual cost of postage, plus the cost of packing materials and time for packaging. Shipping pottery safely requires a lot of padding, but I try to use the most Earth-friendly materials I can find. This costs a bit more than styrofoam and bubble wrap, but I think it's worth it to do every bit we can to live lightly on the Earth.
When your order arrives, before you open the box, please note the condition of the package. If the box is squashed or has a large hole in it, please snap a picture of the damaged box. If pottery is damaged in shipment, I will need a picture of the unopened packaging for an insurance claim. I will send you new pieces to replace those that did not survive shipping as soon as I can.